Question 1

Where do you ship?

Accepted Answer

We currently ship in the United-States

For shipping outside of these countries, please reach out to our support through our helpdesk.

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time United-States: 4 - 7 days

Question 2

How can I track my package?

Accepted Answer

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Question 3

What if I'm not home?

Accepted Answer

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Question 4

Do you accept returns?

Accepted Answer

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

Question 5

Can I exchange an item?

Accepted Answer

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Question 6

Are returns free?

Accepted Answer

Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.

Feel free to contact our support agents through our helpdesk for more details.

Question 7

How long does it take to process a return?

Accepted Answer

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Question 8

Do you offer a referral program? How does it work?

Accepted Answer

We have created a referral program to thank our customers for referring their friends and family.

To refer someone, you will first need to have an account on our online store. After that you can head to your profile page to get your personalized referral link.

Any of your friend who decides to place their first order using your referral link will get enjoy a $20 discount. In return you will be credited to $20 too for helping us spread the word.

For more information, please refer to our referral program terms & conditions.

Question 9

Do you have physical stores?

Accepted Answer

We currently don't have any physical stores under our brand name.

However, we do have several distributors in China, the US and Canada.

Question 10

Is there a warranty?

Accepted Answer

We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.

Question 11

What is the status of my order?

Accepted Answer

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Question 12

Can I change my order?

Accepted Answer

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

Question 13

Where do you ship?

Accepted Answer

We currently ship in the United-States

For shipping outside of these countries, please reach out to our support through our helpdesk.

Question 14

How long does it take to ship my order?

Accepted Answer

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 4-7 days

Question 15

What payment methods do you accept?

Accepted Answer

You can purchase on our website using a debit or credit card.

We additionnaly offer support for Paypal,  and Apple Pay

You can chose these payment methods at checkout.

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